Strategic and detail-oriented Business Analyst with over 4+ years of experience in SaaS operations, AI implementation, and cross-functional collaboration. Adept at identifying inefficiencies and delivering scalable, automated solutions using tools like Jira, Slack, and Zoho Suite. Proven track record of aligning business stakeholders, defining technical requirements, and implementing AI and ITSM-aligned solutions to boost efficiency and reduce turnaround time. Skilled in data analysis, requirement gathering, and ITIL/KCS frameworks to enhance customer support operations and governance.