Proactive and detail-oriented Technical Support Associate with hands-on experience in network administration and VoIP support at Voxbay Solutions, skilled in LAN/WAN configuration, troubleshooting connectivity issues, and managing IP telephony systems. Proficient in configuring and maintaining routers, switches, and firewalls, resolving DNS/DHCP issues, and supporting SIP-based telephony solutions. Experienced in remote technical support, network performance optimization, and documentation of network processes, with strong knowledge of network protocols (TCP/IP, SIP, VLAN) and security best practices. Adept at implementing secure and scalable network solutions, ensuring high network uptime, and delivering exceptional customer support in fast-paced environments, seeking opportunities as Network Administrator, Network Engineer, Technical Support Engineer, NOC Engineer, or Systems Engineer.