As a dedicated beauty therapist with several years of hands‑on experience, I’ve built a reputation for being hardworking, reliable and remarkably adaptable—qualities that translate seamlessly into customer‑service, administrative, telemarketing and call‑centre environments. In the salon I consistently juggle a fast‑paced appointment schedule, manage inventory, handle cash and payments, and keep detailed client records, all while delivering personalised consultations and ensuring every guest feels valued. Those daily responsibilities have honed my communication skills, attention to detail and ability to think on my feet—whether I’m explaining a skincare routine, resolving a scheduling conflict, or upselling a product that meets a client’s needs. My experience dealing with a diverse clientele has taught me how to listen actively, empathise with concerns and turn a potentially negative interaction into a positive outcome, a core competency for any call‑centre or telemarketing role. I’m comfortable with CRM and scheduling software, have a proven track record of meeting and exceeding targets (e.g., boosting repeat‑booking rates by 20 % through effective follow‑up), and I thrive in environments that require multitasking and quick problem‑solving. Coupled with my strong work ethic, willingness to learn new systems, and a genuine passion for helping people, I am confident that my background equips me to make an immediate, valuable contribution in a customer‑service or administrative capacity. I’m excited to bring that same energy, professionalism and adaptability to your team.